AIOps Merlin

Correlation and Contextual Insight for Faster Incident Resolution

Overview

Organizations that provide production support for enterprise applications or manage large data pipelines often face real-time challenges where incidents demand immediate attention to prevent downtime or data loss. Support engineers are frequently under pressure to analyze multiple sources, logs, and system alerts to diagnose and fix problems quickly, especially during peak operational hours or critical reporting windows.

Merlin, TechWish’s advanced AIOps platform, helps support teams respond with intelligent, context-specific insights. By correlating current issues with historical incidents and integrating relevant code references, documentation, and logs, Merlin streamlines troubleshooting and helps engineers resolve issues faster and more confidently.

Why Traditional Approaches Fall Short

Scattered Information

Critical data is scattered across tools, wikis, logs, and tickets, making it hard to find what's relevant.

Inconsistent Responses

Similar issues are resolved differently depending on who’s on call, leading to inefficiencies.

Reactive Troubleshooting

Teams spend more time investigating than solving, with no clear guidance in the moment of need.

Capabilities

Merlin is built to improve the efficiency of on-call engineers by delivering real-time suggestions and insights based on historical incident resolutions, source code, and documentation. It brings relevant information directly to support teams so they can troubleshoot faster and make better-informed decisions.

Correlates current issues with similar past incidents and successful resolutions to reduce redundant troubleshooting.